Customer Care holiday hours

Keeping your holiday shopping spirit bright

Contact Customer Care

Mon - Fri	9 - 5 p.m. CT
Sat (chat only)	9 - 3 p.m. CT
Sun / Holidays	Closed

402-697-1100

Questions?

Please contact us with any product, skin care or website shopping questions. Our award-winning customer care team is available to help.

Contact Customer Care

December & New Year's holiday hours

Thanksgiving, Nov 23

CLOSED

Christmas Eve, Dec 24

CLOSED

Christmas Day, Dec 25

Closed

New Year's Eve, Dec 31

Closed

New Year's Day, Jan 1

Closed

Holiday return policy

Extended for your convenience

Subject to our normal return policy, holiday gifts purchased between November 18, 2024 and December 13, 2024 may be returned for a full refund on the original form of payment minus shipping costs until January 13, 2025. Gifts purchased after December 13, 2024 will be subject to our regular 30-day return policy. Rewards points are non-refundable for returned items. Please allow up to two weeks for the return to be processed once it’s received in our warehouse.

Christmas delivery deadlines

Order your gifts by the dates on this guide to make sure they arrive by December 24th.

Free Shipping deadline

Order before Wednesday, December 18th by 1:59 p.m. CT

Special Offer!* Get 2 Day Shipping upgrade for FREE with any $100 site purchase.

Valid December 17 at 1pm CT - December 22 at 12:59pm. Discount applied at checkout.

2 Day Expedited Shipping deadline

Order before Friday, December 20th by 1:59 p.m. CT

Next Day Expedited Shipping deadline

Order before Monday, December 22nd by 1:59 p.m. CT

*Shipping estimates are not guaranteed. Only available for continental U.S. (Excludes Alaska, Hawaii, Puerto Rico & U.S. Territories). ORM-D products (sprays/aerosols/nail polish) not eligible for shipping upgrade. Orders sent to P.O. boxes do not qualify for expedited shipping options. Shipping may be delayed due to inclement weather.

View our full Shipping Policy