Mixed Emotions but EXCELLENT customer service!!
I love TNS Serum...when I'm lucky enough to get a bottle that works! Seems like this is a known issue at SkinMedica and I wish they'd get it together because it's an awesome product. I'm giving one star since after 4 exchanges I still wasn't lucky enough to get a working product. That aside, the customer service at LovelySkin is next level. They worked hard to resolve the issue; I feel bad they have to deal with poor product through no fault of their own. LovelySkin customer for life :)
LovelySkin Customer
Verified Purchase
SkinMedica TNS pump doesn't work
I love the product and have used it for many years. It does work but it is super expensive, so I like to make sure I can get every drop out of it. This new bottle I just purchased within the last month, I have not been able to get the clear serum out of the pump. Only the white serum comes out, so I am not able to get the full benefits of the serums combined.
kbm1234206
Verified Purchase
Couldn’t use
I couldn’t use it because of the packaging, could not get product out when pushing down on the dispenser. I would like to send the product back.
LovelySkin Customer
Verified Purchase
Terrible Delivery System
Two pumps in one. Awful system. Would not bother until they can figure out a way to make it work without separating the two products.
lss
Verified Purchase
Faulty Dispenser
Let me start off by saying I love the product. However, the dispenser leaves something to be desired. Initially the product does not dispense properly, one side dispenses but not the other side. As instructed by customer service I store it up side down. I waste so much product trying to get it to dispense properly. I do not understand why this is not being addressed by SkinMedica. Very frustrating!!!!
LovelySkin Customer
Verified Purchase
Faulty pump, two bottles in a row
I don't know what's going on. I have used this for a decade without dispensing issues, but the past 2 bottles had faulty pumps. Customer service explained how to prime it, etc., but the first bottle simply broke after trying (gently) so many times and wasting tons of product in the process. The second bottle had the same issue, although it's eventually working most days, after wasting about half the bottle. Too expensive for all this experimenting!
Casia
Verified Purchase
Faulty pump
I have purchased this product twice. The first time I really liked this product and had no issues with the pump. The second purchase is another story. Only one side of the bottle dispenses. For a product this expensive I expect better results. Very disappointed.
LovelySkin Customer
Verified Purchase
Only one side works
I was waiting for it to start working but going on 4 days of using and still only one side is working. To expensive to not get the full amount
Aco
Verified Purchase
pump not working correctly
only 1 side of container has product coming out. Previous containers that I purchased have had the 2 separate holes that product comes out of. The container I purchased from Lovely skin only dispenses from 1 side.Product is too expensive to have a defective pump.
Steph906
Verified Purchase
Not pumping out the product from both sides of bottle
I have been using this product for years and love it, but this is the first bottle I have received that is defective. The product only comes out of 1 side, not both. Will call customer service to see if this can be replaced.
LovelySkin Customer
Verified Purchase
Problems with delivery method.
I have used this product off and on for many years. It is amazing to me they have never improved the delivery system of the actual product. I can't tell you the number of times one of the holes works and the other doesn't. It is so expensive and frustrating when it doesn't work properly. The product itself is good.
LovelySkin Customer
Verified Purchase
Beware
I was excited about trying TNS Serum. The first day I tried it, I broke out in a red rash that lasted for a week. I used vitamin C serum that day as well and thought it could be the combination of the two. I tried TNS twice more, and watch time I broke out in a rash and even had a few whiteheads! I’m 58 with dry skin and haven’t had a pimple since I was a teen. This product left me with several large red patches all over my face that have not gone away in 3 weeks. I want to wear makeup to cover them, but my skin is also so dried out now, that my fine lines have become exaggerated and my skin feels like leather. After spending nearly $300 on this product, I am left feeling deeply disappointed.
LovelySkin Customer
Verified Purchase
Not Happy
I just opening my replenishment recurring order for Skin Medica TNS serum and the serum is only coming out one of the two spouts. I had my husband try to fix it but no luck. I am considering cancelling my orders from now on.
Melissa175
Verified Purchase
Pump doesn’t work properly
The company should really redesign the pump because it cause so much problem.. because the pump problem I end up have to buy something else. The company is going to lose customers if you don’t resolve the pump problem.
Joyluck
Verified Purchase
No proof
I know this is really popular but, there is no real evidence enough worth spending this kind of money on a product.
RedPanda
Verified Purchase
Expensive does not equal works
I thought for the price point I was going to see results I saw nothing. I take pictures everyday and label them day 1 day 2 etc and after 2-3 months I see nothing. Waste of money.
Glowupqueen
Verified Purchase
Empty chamber
I used to love this product itself and probably still would if Lovely skin didn’t send me product with one empty chamber. Not one time. Twice. First time they sent me replacement. Second time they didn’t respond to me at all.
Irincos
Verified Purchase
Bottle is a disaster
I’ve tried many times to release the product and the bottle doesn’t work at all. For that reason I can’t to try the product.
LovelySkin Customer
Verified Purchase
Liked the product but the dispenser doesn’t work
I liked the product, however, the dispenser is unreliable which makes for a frustrating experience. I bought a few bottles but ended up returning the last one given one side of the dispenser didn’t work from the start.
LovelySkin Customer
Verified Purchase
Used for Two Months
I didn't see this product do anything in the two months I used it. Maybe my skin is aging more quickly than this product can counteract, but I won't buy the product again. There should've been some type of change in that time period even if not an extremely noticeable one.
Greentown
Verified Purchase
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